Access to customer intelligence

In a world where all industries are subject to intense competitive pressure, a newfound "freedom" increases customers’ mistrust and weakens their loyalty.  At the same time, a price war is raging in the markets.

Companies have to surpass themselves, conquer, innovate, understand and anticipate if they hope to gain some market share, retain customers and convert prospects.

For 15 years, Coheris has been developing solutions to maximise companies' performance through access to customer intelligence. With its unique range of high value-added products, Coheris can help companies deal with the process of leveraging customer information from start to finish

	Turning information into intelligence
	Management and extensive control of the customer relationship: marketing / sales / customer services (XCRM)
	Management and control of customer services and helpdesk
	Citizen relationship management
	Management of sales force activities in supermarket and specialist retailer channels (SFA)
	Merchandising management
	Development of analytics applications: managing business activities and performance measurement (BI)
	Predictive analytics and advanced statistical models (data mining)

Give your frontline staff more autonomy and save them time, build profitable models, create efficient, targeted operations and gain detailed knowledge of existing and potential customers... while ensuring reliability and toughness for smooth, risk-free integration into the SI.

It's thanks to its unique, complementary combination of CRM BI, data mining and the ability to innovate that Coheris is able to deliver such excellent solutions